In keeping with the recommendations of HM Government we have enabled our staff to work remotely, reducing the risk of our contributing to the spread of this virus.
We are asking all of Clients and Professional Connections to communicate with us electronically wherever possible. We are available by telephone on the usual number – (01243) 263658 and our email addresses remain unchanged. We will happily arrange meetings either using videoconferencing or by telephone as appropriate. To assist with banking arrangements and regulatory compliance we would ask that all payments to this Practice be made through online banking or card payment. All payments to be made by us will be made in the same way.
We are taking every precaution to ensure Client confidentiality and we would ask that no one be offended if we ask questions intended to ensure that information is only imparted to those who are entitled to it.
These are difficult times for everyone and, while we are doing our best to maintain our service levels, we are sure that everyone will understand it may not be possible for us to keep strictly to time estimates for the delivery of services given previously. Such time estimates will be updated as appropriate, but if you have any concerns in this regard please let us know. Post and items delivered to our office will be dealt with in the usual way until further notice, but please do not come to our office without prior arrangement. If you are delivering documents that are too bulky to be posted you will be asked to make contact with the office by telephone so that our staff can ensure that delivery can be made without risk to the documents, but in keeping with the policy of social distancing. If it is essential for you to bring an item to the office, please come with your mobile phone.
In accordance with Government Guidelines, until further notice, all visitors will be required to wear a face mask or other face covering for the duration of their visit unless they have a valid exemption. If you attend our offices without a mask please knock and remain outside until a member of staff has provided a mask.